Contact Us

How we handle your message

We read every email, reply where a reply is useful, and never pass your details to a lender, broker, or claims firm.

Because we're not a lead-generation site, your message stays with us. We don't sell your email, we don't add you to a marketing list without asking, and we don't forward your details to anyone in the finance industry. If you ask us to, we'll point you to a regulated firm, but the choice and the contact are yours, not ours.

We aim to reply to genuine queries within a few working days. If you don't hear back in that window, check your spam folder, then send a nudge, because email does go astray. For anything urgent involving a regulated financial decision, don't wait for us; contact MoneyHelper or the Financial Ombudsman directly.

Reporting a security or privacy concern

If you've spotted a security vulnerability, a data concern, or suspicious behaviour on the site, tell us immediately and we'll investigate.

The whole site is designed so the figures you enter never reach us, and we treat security and privacy reports accordingly. If you've found something that looks like a vulnerability (a way to bypass our consent mechanism, an exposed data source, or anything else), email hello@carfinancecalculator.uk with the details and we'll investigate as a priority. We'd rather hear about it from you than discover it later.

For privacy concerns about how we handle data, see our privacy policy for the full picture and your rights, including how to complain to the Information Commissioner's Office (ICO) if you're not satisfied with our response. For concerns about a lender's handling of your data, the ICO is the right route directly. We can't intervene in a regulated firm's data practices, but we can point you to who can.

Media, partnership and content requests

For press, partnership, or content collaboration enquiries, email the same address with a clear subject line and we'll route it to the right person.

We're happy to talk to journalists, researchers, and other independent finance-information sites. If you'd like to cite our figures, link to our calculators, or discuss a content collaboration, email hello@carfinancecalculator.uk with 'Press', 'Partnership', or 'Content' in the subject line so we can pick it up quickly. We don't do paid placements or sponsored content dressed as editorial. Everything we publish follows the same editorial standards set out on our about page, and we'll say no to anything that would compromise that.

We don't accept guest posts, paid links, or reciprocal arrangements from lenders, brokers, or claims firms. We're funded by clearly labelled display advertising, and that's the line. If you're a lender or broker offering to pay for coverage, the answer is no, but if you have a genuine correction to a figure or a fact, we want to hear it regardless of who you are.

Common questions we can and can't answer

We can explain how car finance works and how our calculators work; we can't tell you what to do with your money or which lender to pick.

If your question falls in the 'can' column, email us and we'll help. If it falls in the 'can't', we'll point you to the free service that can. That's usually MoneyHelper for guidance, the Financial Ombudsman for complaints, or our own how to claim guide for redress you can do yourself.

• We CAN explain how a PCP balloon is calculated, what voluntary termination is, and how the APR maps to interest.
• We CAN fix a broken calculator, correct a wrong figure, or clarify a confusing guide.
• We CAN point you to free regulated help: MoneyHelper, the Financial Ombudsman, the ICO and the FCA.
• We CAN'T tell you whether a specific deal is right for you, or recommend a lender, broker, or product.
• We CAN'T quote you a rate, approve you for finance, or run a credit check.
• We CAN'T run a compensation claim for you, or take a cut of any redress you receive.

How to get the most useful answer from us

A specific, well-scoped email gets a faster, more useful reply than a general one. Include the page, the figure, and the device you're using.

The single most useful thing you can do is tell us exactly what you saw and where. 'The APR calculator shows £3,697 interest on a £20,000 car with a £2,000 deposit at 9.9% over 48 months. Is that right?' is an email we can answer in minutes. 'Is your PCP page correct?' is an email we have to write back and ask ten questions about before we can start.

For technical issues (a calculator that won't load, a figure that looks wrong, a layout that's broken), tell us the URL, the inputs you entered, the figure you expected, the figure you got, and the browser and device you're using (Safari on iPhone, Chrome on Windows, etc.). A screenshot lets us reproduce the problem rather than guess at it.

For content questions (a guide that's unclear, a figure that seems outdated, a topic we haven't covered), point us to the specific paragraph and tell us what confused you. We write the site for readers, so feedback on what doesn't land is the most useful kind. We may not always agree, but we'll always read it carefully.

Press, academic and researcher enquiries

If you're a journalist, academic, or policy researcher working on car finance, consumer credit, or the FCA's redress scheme, we're happy to share what we know.

We follow the motor-finance commission redress scheme closely, and we have views on affordability, the Consumer Credit Act, and where the market fails consumers. For press and research enquiries, email hello@carfinancecalculator.uk with 'Press' or 'Research' in the subject line and we'll respond as promptly as we can. We can't share user data (we don't collect it in any useful detail, by design), but we can share our analysis, our methodology, and our read of the regulation.

We're particularly keen to support work that helps consumers understand car finance, hold lenders to account, or use the redress scheme. If your piece would benefit from an independent, numbers-first view, get in touch. We don't do paid commentary or sponsored 'expert quotes': what we say in public is the same thing we say on the site, and we'd rather say nothing than say something we wouldn't publish.